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Norfolk Fire and Rescue Service is responsible for serving the community of Norfolk.

Contact this service for:

  • home and business safety checks
  • advice for builders and building owners
  • help installing smoke alarms
  • school visits
  • community events
  • jobs, apprenticeships and volunteering
  • youth and cadet schemes
  • complaints

 

Contact details

Telephone
Address
Norfolk Fire and Rescue Service
Headquarters,
Operations and Communications Centre,
Jubilee House,
Falconers Chase,
Wymondham,
Norfolk,
NR18 0WW

Data for this service

Updated quarterly

7,552

Incidents attended

5% more compared with previous year

Incidents breakdown

Updated quarterly

Fires false alarms 32%

Fires 29%

Non-fire incidents e.g. road traffic collisions 39%

2,428

False Alarms

2,171

Fires

2,953

Non fire incidents

Workforce and assets

Updated annually

738

firefighters

42

Fire stations

81

Fire appliances (pumps, aerial, other)

3% of firefighters are women

1.1% of firefighters are ethnic minority

Funding

Updated annually at different times

£694.5

n/a

43.3%

n/a

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Analyse data such as number of fire stations, appliances and budgets, updated annually.

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Incidents, work force and other data

Current and historical data for this service are published on GOV.UK. This includes: 

  • the type of incidents attended
  • causes of fires
  • deaths and injuries from fire
  • workforce numbers and diversity
  • firefighter pensions
  • fire prevention and protection activity

Explore the service data

Fire and rescue services are required to publish the following financial information: 

 These requirements come from the local government transparency code 2015.


HMICFRS Inspection Results

Norfolk in their HMICFRS inspection report received the following gradings in the three inspection categories – 

Effectiveness - Requires improvement

Efficiency - Requires improvement

People - Requires improvement.

The report was published on 20 June 2019 and can be found at - https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-norfolk/.


Who manages Norfolk Fire and Rescue Service

Chief Fire Officer: Stuart Ruff 

Fire and Rescue Authority Chair: Cllr Margaret Dewsbury 

The county council is responsible for fire and rescue services in their area. Fire funding is not protected and it is up to the council to decide how much funding should be given to fire and rescue across the range of issues they are responsible for.

 

Integrated Risk Management Plans (IRMP)

It is a requirement under the Fire and Rescue National Framework that each Fire and Rescue Authority must produce an Integrated Risk Management Plan (IRMP).  The IRMP should be easily accessible and publicly available.  Each plan must reflect all foreseeable fire and rescue related risks that could affect their communities, whether they are local, cross-border, multi-authority and/or national in nature; set out its management strategy; reflect effective consultation throughout its development with the community, its workforce & partners, and cover at least a three-year timespan.  Most Fire and Rescue Authority will review and update their IRMP on an annual basis.

View the long term plan for fire and rescue services in Norfolk (IRMP).


Complaints

If you have a complaint about your fire and rescue service, please contact them directly. If you have completed their complaints process and are still not happy, find out who you can speak to next.