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Tyne and Wear Fire and Rescue Service is responsible for serving the communities of Gateshead; Newcastle upon Tyne; North Tyneside; South Tyneside; and Sunderland.

Contact this service for:

  • home and business safety checks
  • advice for builders and building owners
  • help installing smoke alarms
  • school visits
  • community events
  • jobs, apprenticeships and volunteering
  • youth and cadet schemes
  • complaints

 

Contact details

Telephone
Address
Headquarters
Nissan Way
Sunderland
Tyne and Wear
SR5 3QY

Data for this service

Updated quarterly

15,770

Incidents attended

-7% less compared with previous year

Incidents breakdown

Updated quarterly

Fires false alarms 39%

Fires 44%

Non-fire incidents e.g. road traffic collisions 17%

6,183

False Alarms

6,972

Fires

2,615

Non fire incidents

Workforce and assets

Updated annually

615

firefighters

17

Fire stations

54

Fire appliances (pumps, aerial, other)

9% of firefighters are women

1.9% of firefighters are ethnic minority

Funding

Updated annually at different times

£49.6

n/a

1.3%

n/a

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Analyse data such as number of fire stations, appliances and budgets, updated annually.

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Incidents, work force and other data

Current and historical data for this service are published on GOV.UK. This includes: 

  • the type of incidents attended
  • causes of fires
  • deaths and injuries from fire
  • workforce numbers and diversity
  • firefighter pensions
  • fire prevention and protection activity

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Fire and rescue services are required to publish the following financial information: 

 These requirements come from the local government transparency code 2015.


HMICFRS Inspection Results

Tyne and Wear in their HMICFRS inspection report received the following gradings in the three inspection categories – 

Effectiveness - Good

Efficiency - Good

People - Good.

The report was published on 20 June 2019 and can be found at - https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-tyne-and-wear/.


Who manages Tyne & Wear Fire and Rescue Service

Chief Fire Officer: Chris Lowther 

Fire and Rescue Authority Chair: Cllr Tony Taylor

The fire and rescue authority covers a metropolitan – large urban – area. It is run by locally elected councillors from the area and has protected funding for fire and rescue.

Integrated Risk Management Plans (IRMP)

It is a requirement under the Fire and Rescue National Framework that each Fire and Rescue Authority must produce an Integrated Risk Management Plan (IRMP).  The IRMP should be easily accessible and publicly available.  Each plan must reflect all foreseeable fire and rescue related risks that could affect their communities, whether they are local, cross-border, multi-authority and/or national in nature; set out its management strategy; reflect effective consultation throughout its development with the community, its workforce & partners, and cover at least a three-year timespan.  Most Fire and Rescue Authority will review and update their IRMP on an annual basis.

View the long term plan for fire and rescue services in Tyne & Wear (IRMP).


Complaints

If you have a complaint about your fire and rescue service, please contact them directly. If you have completed their complaints process and are still not happy, find out who you can speak to next.